Terms and Conditions
Please read in full before placing your order.
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By purchasing any items from this website or by commissioning original artwork, the buyer agrees to the terms and conditions listed below. Suzanne Lycett retains copyright of all her artwork and no permission is given in respect of the reproduction of any images or material on this website or of commissioned artwork.
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When commissioning original artwork, a 25% deposit is required to secure the booking and is due once a reference photo and a date of commencement has been agreed upon. Work will only begin after the deposit has been received. The deposit is non-refundable once the drawing has started. ​If you decide to cancel the commission before the agreed date of commencement, the deposit will be refunded, provided you have notified the artist in writing at least 7 days prior to the commencement date.
A digital proof of the completed artwork will be sent for your written approval. If you are unhappy with the finished result and it cannot be resolved with minor alterations, the payment balance will not be due and the artist will retain the artwork. Once your approval has been received, an invoice will be sent and refunds are no longer eligible. Payment of the balance is due on receipt of invoice, within 7 days, and prior to despatch. Payment by Paypal invoice or by bank transfer, UK only. For international orders, a Paypal invoice will be sent.​ ​
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​​​​Commissioned artwork is sealed in archival-safe cellophane sleeves and securely packaged to ensure safe delivery. Gift packaging can be arranged for a small additional charge. UK packing & postage £6-£10, via Royal Mail Special Delivery (Mon-Fri) fully tracked, signed for and insured. A signature is required on receipt - failure to sign may render any claim for damages invalid. Allow 3 days for Scottish Highlands and outlying areas of UK, additional charges may apply. Other postal methods can be arranged if necessary, please ask.
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International postage is arranged through a secure tracked service. Prices vary depending on destination and are available on request. Deliveries outside the UK may be subject to customs charges when they arrive in the destination country. The cost varies, to be advised by the client's local customs office, and is paid by the client.​
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All other products: Prints are sealed in archival-safe cellophane sleeves and securely packaged to ensure their safe delivery. UK packing & postage £5 via Royal Mail Tracked 24 (Mon-Fri), 1-2 days. Allow 3 days for Scottish Highlands and outlying areas of UK, additional charges may apply.​​​ Single packs of cards are sent via Royal Mail First Class free of charge. When card pack orders exceed 2, a £3 delivery charge may apply.
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Artwork & Products Only, excludes Commissioned Artwork: In the unfortunate event that you are dissatisfied with a product, the artist will be happy to offer a replacement or refund. Suzanne Lycett has a 14-day return policy which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You'll also need a receipt or proof of purchase. The safekeeping of the artwork or product remains the sender's responsibility whilst in return transit so it is highly recommended that a tracked delivery service is used.
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Commissions are only eligible for return through loss or damage caused during transit.
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All artwork/products are quality checked and packed with care before posting to ensure your order reaches you in perfect condition. Please inspect your order on receipt and contact the artist immediately if the item is damaged, providing photos, so she can evaluate the issue and resolve it. Buyer is responsible for postal fees when returning products. The safekeeping of the item remains the sender's responsibility whilst in return transit so it is highly recommended that it is packed securely and a tracked delivery service is used.
To start a return you can contact the artist by email - mail@suzannelycettportraits.com, or through the form on her website. Returns will need to be sent to Suzanne Lycett at the address provided, 64 Cleveland Gardens London SW130AH, and received within 14 days of the return being authorised.
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The artist will notify you once she has received and inspected your return, and will let you know if a refund or replacement (including postal fees if eligible) is approved or not. If approved, you will either receive a replacement item or be refunded on your original payment method within 14 business days. Please note it can take some time for your bank or credit card company to process the refund too.
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The artist Suzanne Lycett retains full rights to her artwork. This prevents the unauthorised reproduction of her work in any format without prior written permission. This ownership allows use of the image(s) for marketing and reproduction purposes by the artist. This website and its content is copyright of Suzanne Lycett, all rights reserved. Images and text may not be reproduced or redistributed without permission.​
Photographs you submit to the artist for reference purposes must be your own or they must have the photographer's permission for use, whether amateur or professional, before work begins. By sending the artist these photos you are agreeing to grant her permission to use them in publicity and marketing media, such as showing a comparison between the reference photo and the final artwork. If you do not agree, please inform her in writing when booking your commission.
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This business is hosted on the Wix.com platform. Wix.com provides the online platform that allows Suzanne Lycett to sell her products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
The website's platform places limited essential functional cookies on the site to maintain basic operating and security. Cookies do not allow access to your computer or any information about you, other than the data you choose to share.
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All direct payment gateways offered by Wix.com and used by this business adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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Suzanne Lycett may contact you to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about her business, or as otherwise necessary to contact you to enforce her User Agreement, applicable national laws, and any agreement she may have with you. For these purposes the artist may contact you via email, telephone, text messages, and postal mail.
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Finished commissioned artwork and customer testimonials may be posted on this website and instagram (with or without the subject's first name but never a surname) for promotional purposes. If you would prefer a name not to be shown, please let the artist know. If the portrait is a gift, an image of the completed work will not be published on social media or this website until the gift has been received. ​​
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Suzanne Lycett reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If the artist makes material changes to this policy, she will notify you here that it has been updated, so that you are aware of what information is collected, how it is used, and under what circumstances, if any, she may use and/or disclose it.
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If you would like to: access, correct, amend or delete any personal information Suzanne Lycett holds about you, please contact her at mail@suzannelycettportraits.com or contact her through the form on this website.
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